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pages/matrix: Q&A: What can be done to abusive Matrix users if I don't use Matrix?
Ref: matrix-org/matrix-appservice-irc#462 Ref: matrix-org/matrix-appservice-irc#518 Ref: matrix-org/matrix-appservice-irc#723
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@ -187,6 +187,58 @@ bet is to come to [#verkkopalvelut](https://webchat.pirateirc.net/?channel=#verk
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and tell `AmindaSuomalainen` your Matrix ID in a nice message (to show you aren't a bot)
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that you wish in.
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### I don't currently want to touch Matrix, but I am seeing abuse from there, what can I do?
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If you are using Telegram or Discord, you are out of luck, as while you can
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remove messages, that may get removed from Matrix, you cannot remove the
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abusive users. If you are using XMPP you may be out of luck.
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However if you use IRC and the Matrix users are behind matrix-appservice-irc
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([check this list](https://github.com/matrix-org/matrix-appservice-irc/blob/develop/docs/bridged_networks.md) or your network operators) you may be in luck as long as
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[you or your ops haven't answered "yes" to the Matrix bot](https://github.com/matrix-org/matrix-appservice-irc/issues/462).
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Matrix-appservice-irc attempts to sync permissions from IRC in a limited fashion,
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and if it's unable to join a ghost (see an earlier question), it will kick the
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user from Matrix for as long as the ban stays in place.
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In other words, if you were using Matrix personally, the IRC bridge would
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drastically increase the moderation tools available for you! You can now use
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wildcard bans that aren't natively supported and even extbans like (LiberaChat's)
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`/mode #yourchannel +b $r:*:matrix.org*` to ban all matrix.org users from your
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channel or set `+e` ban exceptions on them!
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***[WARNING! Matrix-appservice-irc hasn't closed an issue of feature request that would open abuse floodgates preventing GECOS/"REALNAME" based moderation from IRC!](https://github.com/matrix-org/matrix-appservice-irc/issues/723)***
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#### I fear someone has said yes
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In that case someone has near absolute power on the Matrix said and may have
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removed the matrix-appservice-irc bot from power thus preventing it from
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kicking users banned from IRC letting them spam freely on Matrix while being
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invisible to IRC. In even worse scenario the abusive user was given power
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and they are immune to whatever is done from IRC.
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There is also the chance that [a netsplit gives a Matrix user moderator permissions that are never removed when sync occurs](https://github.com/matrix-org/matrix-appservice-irc/issues/518).
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#### That doesn't help me
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If everything else fails, you can always mail abuse at matrix dot org, who
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will want the following details (as of 2022-10-16):
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* Your matrix ID
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* the room ID(s) your report is about
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* timestamps or links to the events you are telling us about
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Assuming you are an IRC user and thus unable to provide the two first,
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I would include:
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* IRC network in question
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* IRC channel in question
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* WHOIS information of the abusive user (the realname should include MXID)
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* timestamps and logs upon the incident
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I haven't tried this personally though, as I am Matrix user and have been
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sending raw events in JSON to them.
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### So do you wish Matrix to fail?
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No, I have been using countless of hours at writing these critiques and performing "quality assurance"/testing,
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