feat: Implement new error reporting tool when critical features break like playing audio or video messages or opening a chat

assets/l10n/intl_en.arb

@@ -2461,5 +2461,7 @@
     "jumpToLastReadMessage": "Jump to last read message",
     "readUpToHere": "Read up to here",
     "jump": "Jump",
-    "openLinkInBrowser": "Open link in browser"
+    "openLinkInBrowser": "Open link in browser",
+    "reportErrorDescription": "Oh no. Something went wrong. Please try again later. If you want, you can report the bug to the developers.",
+    "report": "report"
 }

lib/config/app_config.dart

@@ -33,6 +33,11 @@ abstract class AppConfig {
   static const String sourceCodeUrl = 'https://gitlab.com/famedly/fluffychat';
   static const String supportUrl =
       'https://gitlab.com/famedly/fluffychat/issues';
+  static final Uri newIssueUrl = Uri(
+    scheme: 'https',
+    host: 'gitlab.com',
+    path: '/famedly/fluffychat/-/issues/new',
+  );
   static const bool enableSentry = true;
   static const String sentryDns =
       'https://8591d0d863b646feb4f3dda7e5dcab38@o256755.ingest.sentry.io/5243143';

lib/pages/chat/chat.dart

@@ -23,6 +23,7 @@ import 'package:fluffychat/pages/chat/chat_view.dart';
 import 'package:fluffychat/pages/chat/event_info_dialog.dart';
 import 'package:fluffychat/pages/chat/recording_dialog.dart';
 import 'package:fluffychat/utils/adaptive_bottom_sheet.dart';
+import 'package:fluffychat/utils/error_reporter.dart';
 import 'package:fluffychat/utils/matrix_sdk_extensions/event_extension.dart';
 import 'package:fluffychat/utils/matrix_sdk_extensions/ios_badge_client_extension.dart';
 import 'package:fluffychat/utils/matrix_sdk_extensions/matrix_locals.dart';
@@ -274,7 +275,10 @@ class ChatController extends State<ChatPageWithRoom> {
     super.initState();
     sendingClient = Matrix.of(context).client;
     readMarkerEventId = room.fullyRead;
-    loadTimelineFuture = _getTimeline(eventContextId: readMarkerEventId);
+    loadTimelineFuture =
+        _getTimeline(eventContextId: readMarkerEventId).onError(
+      ErrorReporter(context, 'Unable to load timeline').onErrorCallback,
+    );
   }
 
   void updateView() {
@@ -380,7 +384,12 @@ class ChatController extends State<ChatPageWithRoom> {
     }
     // then cancel the old timeline
     // fixes bug with read reciepts and quick switching
-    loadTimelineFuture = _getTimeline(eventContextId: room.fullyRead);
+    loadTimelineFuture = _getTimeline(eventContextId: room.fullyRead).onError(
+      ErrorReporter(
+        context,
+        'Unable to load timeline after changing sending Client',
+      ).onErrorCallback,
+    );
 
     // then set the new sending client
     setState(() => sendingClient = c);
@@ -811,6 +820,9 @@ class ChatController extends State<ChatPageWithRoom> {
         loadTimelineFuture = _getTimeline(
           eventContextId: eventId,
           timeout: const Duration(seconds: 30),
+        ).onError(
+          ErrorReporter(context, 'Unable to load timeline after scroll to ID')
+              .onErrorCallback,
         );
       });
       await loadTimelineFuture;
@@ -831,7 +843,10 @@ class ChatController extends State<ChatPageWithRoom> {
       setState(() {
         timeline = null;
         _scrolledUp = false;
-        loadTimelineFuture = _getTimeline();
+        loadTimelineFuture = _getTimeline().onError(
+          ErrorReporter(context, 'Unable to load timeline after scroll down')
+              .onErrorCallback,
+        );
       });
       await loadTimelineFuture;
       setReadMarker(eventId: timeline!.events.first.eventId);

lib/pages/chat/events/audio_player.dart

@@ -10,6 +10,7 @@ import 'package:matrix/matrix.dart';
 import 'package:path_provider/path_provider.dart';
 
 import 'package:fluffychat/config/app_config.dart';
+import 'package:fluffychat/utils/error_reporter.dart';
 import 'package:fluffychat/utils/localized_exception_extension.dart';
 import '../../../utils/matrix_sdk_extensions/event_extension.dart';
 
@@ -132,14 +133,10 @@ class AudioPlayerState extends State<AudioPlayerWidget> {
     } else {
       await audioPlayer.setAudioSource(MatrixFileAudioSource(matrixFile!));
     }
-    audioPlayer.play().catchError((e, s) {
-      ScaffoldMessenger.of(context).showSnackBar(
-        SnackBar(
-          content: Text(L10n.of(context)!.oopsSomethingWentWrong),
-        ),
+    audioPlayer.play().onError(
+          ErrorReporter(context, 'Unable to play audio message')
+              .onErrorCallback,
         );
-      Logs().w('Error while playing audio', e, s);
-    });
   }
 
   static const double buttonSize = 36;

lib/pages/chat/events/video_player.dart

@@ -14,6 +14,7 @@ import 'package:video_player/video_player.dart';
 import 'package:fluffychat/pages/chat/events/image_bubble.dart';
 import 'package:fluffychat/utils/localized_exception_extension.dart';
 import 'package:fluffychat/utils/matrix_sdk_extensions/event_extension.dart';
+import '../../../utils/error_reporter.dart';
 
 class EventVideoPlayer extends StatefulWidget {
   final Event event;
@@ -69,12 +70,7 @@ class EventVideoPlayerState extends State<EventVideoPlayer> {
         ),
       );
     } catch (e, s) {
-      ScaffoldMessenger.of(context).showSnackBar(
-        SnackBar(
-          content: Text(e.toLocalizedString(context)),
-        ),
-      );
-      Logs().w('Error while playing video', e, s);
+      ErrorReporter(context, 'Unable to play video').onErrorCallback(e, s);
     } finally {
       // Workaround for Chewie needs time to get the aspectRatio
       await Future.delayed(const Duration(milliseconds: 100));

lib/utils/date_time_extension.dart

@@ -1,7 +1,7 @@
 import 'package:flutter/material.dart';
-import 'package:intl/intl.dart';
 
 import 'package:flutter_gen/gen_l10n/l10n.dart';
+import 'package:intl/intl.dart';
 
 /// Provides extra functionality for formatting the time.
 extension DateTimeExtension on DateTime {

lib/utils/error_reporter.dart

@@ -0,0 +1,55 @@
+import 'dart:io';
+
+import 'package:flutter/foundation.dart';
+import 'package:flutter/material.dart';
+
+import 'package:adaptive_dialog/adaptive_dialog.dart';
+import 'package:flutter_gen/gen_l10n/l10n.dart';
+import 'package:matrix/matrix.dart';
+import 'package:url_launcher/url_launcher.dart';
+
+import 'package:fluffychat/config/app_config.dart';
+import 'package:fluffychat/utils/localized_exception_extension.dart';
+import 'package:fluffychat/utils/platform_infos.dart';
+
+class ErrorReporter {
+  final BuildContext context;
+  final String? message;
+
+  const ErrorReporter(this.context, [this.message]);
+
+  void onErrorCallback(Object error, [StackTrace? stackTrace]) async {
+    Logs().e(message ?? 'Error caught', error, stackTrace);
+    final consent = await showOkCancelAlertDialog(
+      context: context,
+      title: error.toLocalizedString(context),
+      message: L10n.of(context)!.reportErrorDescription,
+      okLabel: L10n.of(context)!.report,
+      cancelLabel: L10n.of(context)!.close,
+    );
+    if (consent != OkCancelResult.ok) return;
+    final os = kIsWeb ? 'web' : Platform.operatingSystem;
+    final version = await PlatformInfos.getVersion();
+    final description = '''
+- Operating system: $os
+- Version: $version
+
+### Exception
+$error
+
+### StackTrace
+$stackTrace
+''';
+    launchUrl(
+      AppConfig.newIssueUrl.resolveUri(
+        Uri(
+          queryParameters: {
+            'issue[title]': '[BUG]: ${message ?? error.toString()}',
+            'issue[description]': description,
+          },
+        ),
+      ),
+      mode: LaunchMode.externalApplication,
+    );
+  }
+}