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faq: move service bot issues under a separate heading

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James Lu 2018-05-06 12:20:07 -07:00
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@ -110,8 +110,10 @@ See https://github.com/GLolol/PyLink/blob/master/docs/advanced-relay-config.md#c
This usually indicates a serious bug in either Relay or PyLink's protocol modules, and should be reported as an issue. When asking for help, please state which IRCds your PyLink instance is linking to: specifically, which IRCd the missing users are *from* and which IRCd the users are missing *on*. Also, be prepared to send debug logs as you reproduce the issue! This usually indicates a serious bug in either Relay or PyLink's protocol modules, and should be reported as an issue. When asking for help, please state which IRCds your PyLink instance is linking to: specifically, which IRCd the missing users are *from* and which IRCd the users are missing *on*. Also, be prepared to send debug logs as you reproduce the issue!
- Another tip in debugging this is to run `showchan` on the affected channels. If PyLink shows users in `showchan` that aren't in the actual user list, this is most likely a protocol module issue. If `showchan`'s output is correct, it is instead probably a relay issue where users aren't spawning correctly. - Another tip in debugging this is to run `showchan` on the affected channels. If PyLink shows users in `showchan` that aren't in the actual user list, this is most likely a protocol module issue. If `showchan`'s output is correct, it is instead probably a relay issue where users aren't spawning correctly.
## Services issues
### Service bots aren't spawning on my network, even though PyLink connects ### Service bots aren't spawning on my network, even though PyLink connects
This indicates either a bug in PyLink's protocol module or (less commonly) a bug in your IRCd. Hint: ENDBURST is not being sent or received properly, which causes service bot spawning to never trigger. This indicates either a bug in PyLink's protocol module or (less commonly) a bug in your IRCd. Hint: ENDBURST is likely not being sent or received properly, which causes service bot spawning to never trigger.
Make sure you're using an [officially supported IRCd](https://github.com/GLolol/PyLink#supported-ircds) before requesting help, as custom IRCd code can potentially trigger S2S bugs and is not something we can support. Make sure you're using an [officially supported IRCd](https://github.com/GLolol/PyLink#supported-ircds) before requesting help, as custom IRCd code can potentially trigger S2S bugs and is not something we can support.