diff --git a/docs/faq.md b/docs/faq.md
index 2c76653..6f7811b 100644
--- a/docs/faq.md
+++ b/docs/faq.md
@@ -61,3 +61,7 @@ However, if the nick mentioned is legal on IRC, this issue is likely caused by a
 ### Clientbot doesn't relay both ways!
 
 Load the `relay_clientbot` plugin. https://github.com/GLolol/PyLink/blob/e1fab8c/example-conf.yml#L303-L306
+
+### Relay is occasionally dropping users from channels!
+
+This usually indicates a serious bug in either Relay or PyLink's protocol modules, and should be reported as an issue. When asking for help, please state which IRCds your PyLink instance is linking to: specifically, which IRCd the missing users are *from* and which IRCd the users are missing *on*. Also, be prepared to send debug logs as you reproduce the issue!