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faq: add a troubleshooting guide for connection failures

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(cherry picked from commit bc5474a43a)
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James Lu 2017-07-31 00:01:07 +08:00
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docs/faq.md
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@ -12,9 +12,27 @@ You must use **spaces** and not tabs to indent your configuration file! (`\t` is
## Linking / connection issues
### PyLink won't connect to my network!
As a general guide, you should check the following before asking for support:
1) Is the target network's IRCd showing failed connection attempts?
- If not:
1) Is PyLink connecting to the right port (i.e. one the IRCd is listening on?)
2) Is the target network's IRCd actually binding to the port you're trying to use? If there is a port conflict with another program, the IRCd may fail to bind but *still start* on other ports that are free.
3) Is the target port firewalled on the target machine?
4) Is there a working connection between the source and target servers? Use ping to test this, as sometimes routing issues between providers can cause servers to become unreachable.
- If your servers are purposely blocking ping, it's up to you to find another solution to test this! 😬
- If so:
1) Check for recvpass/sendpass/server hostname/IP mismatches - usually the IRCd will tell you if you're running into one of these, provided you have the right server notices enabled (consult your IRCd documentation for how to do this).
2) Make sure you're not connecting with SSL on a non-SSL port, or vice versa.
If these steps haven't helped you so far, it doesn't hurt to ask for help. :)
### I turned autoconnect for PyLink on, and now I'm getting errors!
PyLink does not support inbound connections - much like regular services such as Atheme or Anope, it only connects outwards *to* IRCds. (If you don't understand what this means, it means you should turn autoconnect OFF for PyLink)
PyLink does not support inbound connections - much like regular services such as Atheme or Anope, it only connects outwards *to* IRCds. (If you don't understand what this means, it means you should turn autoconnect **off** for PyLink)
## Relay issues